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Re: Season ticket refunds

By Richie Rich C6/5 13:10Thu May 6 13:10:42 2021In response to Re: Season ticket refunds

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"Sometimes, a consumer will already have received some of the services they have paid for in advance. In those cases, the CMA considers that the consumer would normally be entitled to at least a refund for the services that are not provided."
Although a simplified take on the relevant legislation, the CMA's view appears to be that as far as it is concerned, football fans have a right to a pro rata refund for the matches they have been prevented from attending. It would therefore be a bold stance for a club to completely ignore the signals coming from the CMA.
Indeed, while the guidance makes clear that it simply sets out the CMA’s views on the law and that "only the courts can decide what the law is", it has already begun to take enforcement action based on its interpretation. In June, the CMA secured undertakings from a major holiday lets company to refund customers based on the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008.
The authority is also not afraid to wade into the realm of sports. Its predecessor, the Office of Fair Trading, previously compelled Manchester United to change its season ticket terms and conditions after finding them to be in breach of the Unfair Terms in Consumer Contracts Regulations 1999 (since replaced by the Consumer Rights Act 2015).

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