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Re: Season ticket refunds

By Richie Rich C6/5 13:13Thu May 6 13:13:32 2021In response to Re: Season ticket refunds

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What options are available to clubs?
At a time when some clubs may be struggling with their own cash flow issues, the CMA's stance on credits and vouchers will be welcome. Such options are legitimate alternatives to refunds (i.e. permitting clubs to offer credits to be redeemed against future ticket purchases). However, the key thing is that season ticket holders should not be misled or pressured into accepting these alternatives and, crucially, a refund should still be an option that is just as clearly and easily available.
The picture is murkier where clubs offer fans the option to stream the rest of the team's matches online. The CMA has not considered this point explicitly, but you can certainly imagine them arguing that this should at least be accompanied with a refund for the difference of cost between the pro rata value of the season ticket and streaming passes offered by clubs more generally.
What next?
The key thing for clubs to bear in mind is that season ticket holders have the same rights as everyone else under consumer protection law, and these rights should be respected. However, provided that they have their rights properly and fairly explained to them, they may be willing to accept vouchers or forgo their rights completely. Of course, not all season ticket holders will be in a position to do so, but for those that can 'support' their teams at this time may be more likely to do so when they feel that they have been treated fairly.

This was a statement I found online in 2020 but gives a fair view of the legal base

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